Good Day Everyone,
Hope you are doing well, I have a sudden issue appears when I start front camera to take a photo for me and my mother, I saw my self and my mother becomes in a Purple color in all picture. I thought it will gone when I take a photo. I try, but still the same.
can you support me.
iPhone 11, iOS 13
Hi i_rina,
Good day to you and all supporting team. Thanks for your kind reply, but actually; I try the all 4 options you suggested, with the same results!! Not fixed.. still that purple tint existed 😩.
I think it is hardware problem 🤔.. what do you think 💭.
looking to your kind reply.
Have a good time 😊
Hi i_rina,
Good day to you and all supporting team. Thanks for your kind reply, but actually; I try the all 4 options you suggested, with the same results!! Not fixed.. still that purple tint existed 😩.
I think it is hardware problem 🤔.. what do you think 💭.
looking to your kind reply.
Have a good time 😊
Hi Hummer4ever,
Thanks for contacting Apple Support Communities. I understand the front camera on your iPhone 11 is taking photos with a purple tint. Is this happening consistently? If you haven't already I would suggest trying the following troubleshooting:
I hope you find this helpful.
Cheers!
Hi Jameson_H,
I appreciate your quick reply, it is make me happy that you are really taking care of your customer 😊.
I will do your suggestion and let you know soon.
Have a good day too 😉.
Hello Hummer4ever,
Thanks for your prompt reply! It is possible that it's a hardware issue but before we can determine that let's try a little more software troubleshooting.
The next step would be to restore the iPhone to factory settings and test it again. Restore your iPhone, iPad, or iPod to factory settings. Definitely make sure you have a backup of your data prior to this step. Once you've restored the phone be sure to set it up as new in order for the testing to be accurate. If you test the camera and the issue persists then I would suggest you Contact Apple Support for further diagnostics.
Have a great day!
Front camera of iPhone 11 Becomes Purple!!
