The Appliance Of Solutions Is Failing

(I work at an appliance store. I get a phone call later in the day.)

Customer: “When is my delivery coming? I’ve been waiting all day.”

Me: *looks it up* “Your financing never went through; you’re not on delivery today.”

Customer: “Well, why did no one tell me?”

Me: “I left a message two days ago.”

Customer: “Oh, well, I never check my messages. So, what do I do?”

Me: “Call [number].”

(Later:)

Customer: “So, they didn’t approve me. What do I do?”

Me: “What did they say?”

Customer: “That I should get a cosigner.”

Me: “Then do that.”

Customer: “But I can’t get anyone. What else can I do?”

Me: “Then you can pay it in full.”

Customer: “I just don’t know what to do!”

Me: “Well, they gave you the option to have a cosigner; I’m giving you the option to pay in full. Pick one of those.”