Salesforce Analyst Manager
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in a technical project/process management or a customer-facing role.
- Experience in people management.
Preferred qualifications:
- 3 years of experience in a technical leadership role with/without direct reports.
- Experience managing a team and Strong SaaS HR system configuration.
- Proven ability to work across geographies and different regulatory environments.
- Ability to analyze and understand complex problems and their resulting dependencies.
- Exceptional attention to detail and solid time management and multitasking skills
About the job
As a manager within this team, you think about driving exceptional service while developing and moving forward the skills of its members. You will ensure the projects use technology to streamline and drive processes that are essential to keeping our organization operating and align with our broader objectives.
Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.
Responsibilities
- Manage a team who maintains the day-to-day functionality of Salesforce and assume responsibility for high quality support and continuous improvement of the system. This includes activities such as relationship management, performance management, escalation management, workforce planning, budgeting access.
- Accountable for ensuring the team is providing analysis and resolution of user inquiries, auditing of process data, training and communication with relevant stakeholders.(Finance, Legal, HR Business Partners, PX partners, Staffing, Corporate Engineering).
- Responsible for ensuring smooth system delivery outcomes such as configuration, requirements gathering, documentation, testing, and security in collaboration with relevant stakeholders .
- Maintain an understanding of the product and underlying, global business processes in order to predict downstream implications of issues and system changes and allow for effective troubleshooting that squarely align with our organization's objectives, governance and roadmap.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.