Cloud Technical Solutions Developer, Infrastructure
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Minimum qualifications:
- Bachelor's degree in Science, Technology, Engineering, Math, or equivalent practical experience.
- 4 years customer-facing experience troubleshooting with Linux/Unix or Windows systems, from the kernel to the shell, file systems, and client-server protocols.
- Experience with exploratory kernel debugging and performance analysis of containerized systems (e.g., Kubernetes/Anthos).
- Experience in reading/debugging code, virtualization and orchestration frameworks.
Preferred qualifications:
- Experience debugging complex workload issues across large-scale, multi-node environments.
- Experience in computer networking (e.g., TCP/IP, Routing, Load balancing, etc.).
- Experience working with any public cloud services and infrastructure.
- Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
About the job
As a Cloud Technical Solutions Developer, you will own important customer issues in addition to providing support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, you will ensure that we have the necessary tools and processes to swiftly resolve the issue.
In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Technical Solutions team is focused on customer needs and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues. You will be required to work in a shift pattern or non-standard work hours as required.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work with customers on their production Google Kubernetes Engine (GKE)/Anthos deployments to resolve issues and achieve product readiness, availability, and scale.
- Develop an in-depth understanding of Google Cloud GKE/Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work as part of a team of developers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.
- Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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