Client Experience Specialist, Search (English, German)
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience with customer support and stakeholder management.
- Ability to communicate in German and English fluently to support client relationship management in this region.
Preferred qualifications:
- Experience in advertising, sales, marketing, consulting, or media.
- Experience in campaign management for Google Ads (e.g., Search and YouTube) or Display and Video 360.
- Ability to process large data sets and identify patterns of significance.
- Ability to take ownership of accounts, deliverables, and Key Performance Indicators (KPIs).
- Excellent project management skills, with the ability to oversee multiple, simultaneous solutions, supported by internal teams.
About the job
As a Client Experience Specialist, you will own the search advertising strategy for clients across the entire business cycle. You will lead search quality with the Large Customer Sales (LCS) teams through pitching and activating products to lead performance. You will act as an advisor and consultant across functions, Global teams, and with client advocates within Google.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Complete extensive training to become an expert in Google’s product suite.
- Develop and apply knowledge of the market, industry, products, and tools in preparation to offer the best solution for our clients' business issues.
- Work with cross-site and cross-functional teams to drive short and long-term account growth.
- Lead conversations on measurement and attribution with the measurement and attribution specialists of search media.
- Lead client’s business objectives and work with them to begin the conversation of a holistic search strategy that will increase performance and investments.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.