Customer Onboarding Strategist, Acquisitions, Google Customer Solutions
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing roles.
- Experience in business, media account management, or the advertising industry.
- Ability to communicate in English and Hindi fluently as this is a customer-facing sales role.
Preferred qualifications:
- 2 years of experience working in a digital agency, with a Google product focus.
- 2 years of experience in the TV or media industry.
- Ability to proactively reach out to customers/cold calling, helping customers to add value to their business.
- Excellent communication skills.
- Ability to communicate in Kannada, Tamil, Telugu or Malayalam fluently to support client relationship management in this region.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Manage a new customer portfolio to set them up with their digital advertising journey.
- Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
- Work cross-functionally with Sales, Product, and Program teams to deliver seamless customer handovers.
- Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
- Provide strategic advice to help our advertisers.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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