Account Manager, Google Shopping Solutions, Early Careers (English, French, Spanish)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience
- Experience in Sales, Business Development, Advertising, Account Management, Marketing, Agency, or Consulting
- Ability to communicate in English, French and Spanish fluently to support client relationship management in this region.
Preferred qualifications:
- Experience delivering against operational and output goals, in a fast-paced and sometimes ambiguous environment with scarce resources
- Knowledge of the Southern Europe online advertising and retail markets
- Ability to utilize and partner effectively with supporting teams to troubleshoot customer issues and provide outstanding customer experience
- Ability to synthesize and surface business insights to inform and develop business strategy, as well as to comprehend and align needs from different stakeholders with an influential approach
- Ability to communicate in Italian fluently to support client relationship management in this region
About the job
As an Account Manager, you will act as the single point of contact for a diverse portfolio of retail online advertisers. You will offer actionable recommendations and solutions for our merchants using your deep knowledge of the Shopping Ads product. You will creatively combine transactional client engagements with leveraging our many client education offerings. You will act as a helpful and trusted advisor for our merchants, agencies, and colleagues. Faced with a dynamic ecosystem you will advocate for the customer and bring the Google Shopping value proposition and service offering to life to earn customer loyalty and foster customer retention. You will constantly gather customer feedback and priorities to feed back to the business.
Responsibilities
- Work with merchants across a selected market to advise them on their Shopping campaign strategy. Manage a dedicated client portfolio applying best practice for portfolio management and consistent service levels.
- Develop and maintain Shopping Ads and Merchant Center product suite.
- Deliver against key operational key performance indicators (KPIs).
- Apply customer-facing best practices to engage with merchants and agencies to understand their priorities and manage expectations.
- Help selected merchants grow their return on investment (ROI) and investment in Shopping Ads through product expertise and optimization recommendations.
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