Messaging Abuse Analyst, Messages Trust and Safety
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience
- 8 years of experience working on signal development, data analysis, cyber security, or anti-abuse
- Experience with data analysis, tools and processes, and building customer reputation models
Preferred qualifications:
- Experience with fraud/abuse investigations, fraud risk management, security and threat analysis in the context of internet, telephony, or communication-related products
- Knowledge of SMS/MMS/RCS or SIM/Phone Number fraud and abuse
- Ability to navigate and influence cross-team stakeholders
- Ability to program in one or more languages (e.g., Python, Golang)
- Excellent written and verbal communication and presentation skills to deliver findings to cross-functional partners, and ability to influence cross-functionally at various levels
About the job
The Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting fraud and abuse across Google products like Ads, Maps, Chrome, Play, Gmail, and Search.
The Messaging Spam and Abuse team works on preventing abuse within the messaging ecosystem (i.e., xMS, RCS, RBM, Google Messages). We are responsible for keeping users safe from phishing, malware, scams, and other unwanted interactions in our messaging products. We partner with product teams to identify potential abuse vectors ahead of new launches and establish, evaluate, and maintain abuse protections.
In this role, you will work globally and cross-functionally with Google Engineers and Product Managers to navigate online safety situations and take on abuse and fraud at Google scale. You will work to promote trust in Google and ensure the highest levels of user safety.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Analyze emerging trends, conduct complex data analyses, and identify new signals to develop solutions for scaled enforcement.
- Develop an understanding of abuse in messaging, current cross-product workflows, and available intelligence. Translate abuse protection requirements into data modeling initiatives and build prototypes.
- Lead projects to prevent Google's infrastructure from being abused to harm users or commit financial fraud resulting in losses to users and/or Google.
- Collaborate with Engineering, Product Managers, and Program Manager groups to develop requirements documents based on robust data analysis and granular product understanding. Perform active threat monitoring, identify gaps in abuse detection, and constantly update abuse rules based on evolving patterns.
- Create real-time awareness of threats and educate clients to reduce the problem upstream. Collaborate with the carrier ecosystem to block bad actors (e.g., corrective/preemptive measures, fraud investigations).
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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