Program Manager, Vendor Operations
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 12 years of experience in program management and vendor management.
- Experience in agreement management and negotiation.
Preferred qualifications:
- Ability to operate in a high-paced, changing work environment, prioritize multiple functions and tasks, manage time efficiently, and navigate ambiguity.
- Ability to work effectively in a collaborative environment and with external vendors.
- Excellent problem-solving skills with attention to detail.
- Excellent people management skills.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.
In Google Search, we're reimagining what it means to search for information – any way and anywhere. To do that, we need to solve complex engineering challenges and expand our infrastructure, while maintaining a universally accessible and useful experience that people around the world rely on. In joining the Search team, you'll have an opportunity to make an impact on billions of people globally.
Responsibilities
- Manage high-visibility vendor operations, projects, and programs under the human rating program, which contributes significantly to the quality of Google Search.
- Manage operations workflow, forecasting, and delivery for a large-scale vendor workforce, while monitoring progress against goals and managing operations to meet and exceed Key Performance Indicators (KPIs). Collaborate with vendors to define compliance expectations, building partnerships founded on transparency and shared success.
- Drive continuous improvement efforts to enhance operational performance and client experience by partnering with internal business functions. Perform data analysis and execute data-informed initiatives that will improve our internal stakeholder experience and drive business growth.
- Collaborate with Technical Program Managers, Product Managers, Engineers, and Data Scientists, and work with a variety of stakeholders.
- Work as a team member, collaborating closely together and provide support in some operational tasks.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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