Cloud Consulting Account Lead, Google Cloud (English)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience in a customer-facing role, driving customer development programs and working with executives.
- Experience managing customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
- Experience working with digital natives, using cloud-based solutions (e.g., IaaS, PaaS) and managing initiatives across Engineering, Sales, Support, Professional Services, and distributed teams.
- Ability to communicate in English fluently as this is a customer-facing role that requires interactions in English with local stakeholders.
Preferred qualifications:
- Master's degree in Management, Technical or Engineering field.
- Experience partnering with digital natives from a people, process and technology perspective, identifying areas of improvement, and advocating for new technologies and products.
- Experience collaborating with channel partners and systems integrators.
- Knowledge of Google Cloud ecosystem.
- Excellent communication, presentation, and problem-solving skills.
About the job
As a Consulting Account Lead, you will partner with customer’s technical and business executive leadership team to help with value realization, automate Application Development, and enable them to develop solutions, and deliver innovation to their end users. You will work with the account team to identify opportunities for partnership and to expand their use of Google Cloud products. You will focus on driving customer loyalty, ensuring Google Cloud value is being realized, and partner with customer technical executives to identify opportunities to drive innovation into their service offerings with Google Cloud.
In this role, you will lead the acceleration of service adoption of Google Cloud, guiding technical customers through the people, process, and technology facets of their Cloud adoption journey. You will work across customer-facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations. You will understand the customer’s business objectives and regularly engage with executive stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals. You will also travel 50% of the time as needed.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Drive the adoption and onboarding of Google Cloud at key organizations to help customers realize the business value of partnership and offerings.
- Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks and metrics needed to achieve their goals.
- Understand strategic relationships with key stakeholders and customer’s business within their industry and develop roadmaps.
- Guide IT executives through the organizational changes needed to unlock the full value of the cloud, and help them staff, train, and align people and partners to deliver on their cloud transformation.
- Partner with customer-facing account teams and executives (e.g., sales, support, professional services, customer engineering, and partners) to develop strategic and technical plans that help customers achieve objectives.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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