Content Specialist Lead, Trust and Safety, YouTube
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in data analytics, trust and safety, policy, cybersecurity, business strategy, or related fields.
- 1 year of experience in people management, as a lead, or coaching or mentoring others.
- Ability to work non-standard on-call rotation work hours including weekends.
Preferred qualifications:
- Experience in content moderation policy, anti-abuse, and reviewing online content.
- Experience identifying abuse trends or working in news or policy.
- Experience managing multiple workflows, with the ability to shift focus as per the business requirement.
- Excellent problem-solving skills, including using data to drive strategy and business action.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
In this role, you will be exposed to graphic, controversial, or upsetting content.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Review and manage a team of Content Specialists working on multiple controversial content areas, helping to ensure the team sets clear priorities and manages its time effectively.
- Build a team that is flexible and agile, capable of being deployed across programs and workflows according to shifting business priorities and challenges.
- Set strategy and lead the Content Specialist team to cover a wide variety of content abuse across multiple YouTube community guidelines verticals. Track and monitor performance towards key metrics, deliver and implement improvement strategies.
- Communicate clearly to a variety of cross-functional partners including executive leadership, operations managers, and tech partners regarding the state of the Content Specialist performance, opportunities and initiatives and on priority and time sensitive escalations to ensure user safety and positive creator experience.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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