Staff UX Researcher, gTech Users and Products
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Minimum qualifications:
- Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, a related field or equivalent practical experience.
- 8 years of experience in an applied research setting, or similar.
- Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).
Preferred qualifications:
- Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, a related field or equivalent practical experience.
- 10 years of experience conducting UX research on products.
- 7 years of experience working with executive leadership (e.g., Director level and above).
- 5 years of experience managing projects, and working in a large, matrixed organization.
About the job
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.
Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.
As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.
The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.
At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and our partners globally, sharing insights with the larger Google organization to enable customer and product experiences.
User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”
Responsibilities
- Work with cross-functional teams throughout gUP, across all Google Consumer products and organization-wide, multi-year initiatives, to generate user insights that drive strategic and tactical decisions on improving User Support.
- Design and conduct separate research leveraging qualitative and quantitative methodologies, that spans from high-level, strategic topics to tactical usability questions.
- Work with Product Support Managers, Legal, and Program Managers to prioritize research opportunities, and execute research and communicate insights effectively so as to influence Directors and VPs.
- Provide thought leadership by identifying areas for UX growth and improvement, including Design Sprints, research expansion to include additional products or geographies, new methodologies, etc.
- Communicate research findings creatively to various audiences from peers to VPs, including written reports, summary one-pagers, presentations.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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