Customer Onboarding Strategist, Global Customer Solutions
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Minimum qualifications:
- Bachelor's degree in Marketing, Advertising, or equivalent practical
experience. - 2 years of experience in advertising, business development, online media environment, or marketing roles.
- Experience meeting Business-to-Business sales goals.
- Ability to communicate in English fluently to effectively communicate with clients in this region.
Preferred qualifications:
- Experience managing and customizing experiences for a customer base.
- Experience in new business sales and business analysis.
- Experience collaborating with cross-functional international teams and managing stakeholders (internal and external facing).
- Ability to take initiative, and lead, motivate, and work well with others.
- Ability to multi-task and to manage multiple projects at a time while paying strict attention to detail.
- Excellent problem-solving skills and ability to think strategically to develop business recommendations, action plans, as well as ideas on improving internal processes.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Manage and develop trusted relationships with clients, help them achieve business goals, and contribute to the team performance consistently delivering against quarterly business goals.
- Create and craft pitches to customers tailored to clients’ performance goals, and work towards mutual business goals.
- Find and implement creative ways to improve our client relationships, share performance-enhanced suggestions, and promote Google products.
- Produce interpretable insights from data analysis, and deliver data-driven strategic and tactical recommendations to customers.
- Execute business strategies for specific markets and customers in collaboration with internal teams and communicate with customers proactively via phone and email.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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