Manager, Trust and Safety Market Responsibility Specialists (English, Hindi)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, business strategy, or related fields.
- 1 year of experience in people management, as a lead, or coaching or mentoring others.
- Ability to communicate in English and Hindi fluently to identify abuse trends.
Preferred qualifications:
- Experience in driving large, cross-functional projects.
- Ability to influence and drive consensus across cross-functional stakeholders.
- Excellent team management and problem-solving skills, with ability to frame solutions using data, create processes, and drive sustained business change.
- Excellent technical, investigative, and communication skills.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Manager in the Market Responsibility Specialists team, you will be responsible for managing critical operations in the Indian market. You will require thinking through the challenges of a broad array of policy areas layered with local context while overseeing workflows by providing local inputs/recommendations to enforce product policies accurately and efficiently. You will review violative video content in line with the product Community Guidelines. You will require occasional on-call work on weekends and holidays on a rotational basis.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Act as a team Lead in the Market Responsibility Specialist team, in addition to India market focus.
- Work with cross-functional teams, and leverage market expertise to identify key abuse trends in the Indian market, monitor emerging sensitive events, and highlight risks to the YouTube ecosystem and Trust and Safety.
- Speak Hindi and another local language fluently in order to effectively identify and propose policy improvements based on market nuances, and support language detection, automation, language quality improvements, and local product launches.
- Triage threats, prepare risk assessments and action plans based on market knowledge and act as the main point of contact.
- Drive and support the launch of news-related product features, as well as other responsibility projects in the region, and communicate effectively.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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