Customer Solutions Engineer, gTech Ads
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Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- Candidates will typically have 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- Typically 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience in technical troubleshooting, and managing internal/external partners or customers.
Preferred qualifications:
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- Experience working with database technologies (e.g., SQL, NoSQL).
- Experience with big data platforms and large volume data analytics.
- Experience in the online advertising industry.
About the job
gTech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.The Customer Solutions Engineering team is responsible for developing innovative, cutting-edge solutions to the business problems faced by the world’s largest advertisers. We work as a critical technical partner for our sales teams where your coding abilities, communication skills, desire to solve complex problems, passion for scale and big data, and business acumen will all be leveraged to develop answers to questions most don’t even know to ask. Your solutions will take many forms, from prototypes and demos to education all with the technology resources of Google to back it up.
You will be responsible for identifying and prioritizing your own projects. You will see the unique business challenges faced by our advertisers, and you will be given the opportunity to develop solutions no one else has. Working across the entire organization, you will have the chance to leverage your wide-ranging experience and skill-set to find the best solution for the problems at hand. If you have an entrepreneurial mindset and enjoy wearing many hats, we want to talk to you.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Manage technical relationships with a select client portfolio.
- Work with Sales to identify business opportunities leveraging both performance, display, video and shopping solutions supported by the team.
- Collect requirements, provide guidance and best practices to apply ad products and technologies to achieve advertisers' partners' business goals.
- Design and implement complex, cross-product customized solutions with the client.
- Be responsible for end-to-end implementations and escalations handled by other Google teams for named accounts.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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