Google Workspace Status Dashboard

Google Workspace Status Dashboard
Incidents
**Summary:** Customers may experience intermittent issues with support case creation **Description:** We are experiencing an intermittent issue with Google Workspace Support case creation beginning on Wednesday, 2024-10-02 14:20 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-10-02 18:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Impacted customers may receive an unexpected error while attempting case creation. **Workaround:** Retrying the case creation process may be successful due to the intermittent nature of the issue.

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Service disruption
Service outage

Incident affecting Google Workspace Support

Incident began at 2024-10-02 21:20 and ended at 2024-10-02 23:12 (times are in Coordinated Universal Time (UTC)).

Date	Time	Description
Oct 7, 2024	11:49 PM UTC	A detailed incident report has been posted on the Google Cloud Service Health Dashboard : https://status.cloud.google.com/incidents/MXtAVH2fTnMpaCDx53JN
Oct 3, 2024	8:01 PM UTC	The Mini Incident Report is available on the Google Cloud Service Health Dashboard : https://status.cloud.google.com/incidents/MXtAVH2fTnMpaCDx53JN
Oct 3, 2024	1:53 AM UTC	The issue with Google Workspace Support case creation has been resolved for all affected customers as of Wednesday, 2024-10-02 16:12 US/Pacific. We thank you for your patience while we worked on resolving the issue.
Oct 3, 2024	1:10 AM UTC	Summary: Customers may experience intermittent issues with support case creation Description: We experienced an issue where some customers were unable to create cases. This issue has been mitigated as of 16:12 US/Pacific. The support case creation process is now working successfully, but we continue to investigate the underlying cause and monitor our environment for stability. Initial investigations have determined a temporary issue due to an unexpected increase in traffic. We will provide an update by Wednesday, 2024-10-02 20:00 US/Pacific with current details. Diagnosis: Impacted customers may receive an unexpected error while attempting case creation. Workaround: Retrying the case creation process may be successful due to the intermittent nature of the issue.
Oct 2, 2024	11:59 PM UTC	Summary: Customers may experience intermittent issues with support case creation Description: We are experiencing an intermittent issue with Google Workspace Support case creation beginning on Wednesday, 2024-10-02 14:20 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-10-02 18:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Impacted customers may receive an unexpected error while attempting case creation. Workaround: Retrying the case creation process may be successful due to the intermittent nature of the issue.

Times are listed in Coordinated Universal Time (UTC)