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Incident affecting Google Voice

Incident began at 2021-09-13 06:49 and ended at 2021-09-13 21:15 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Sep 14, 2021 4:19 PM UTC

We apologize for the inconvenience this service disruption may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Support by opening a case using https://workspace.google.com/support/

(All Times US/Pacific)

Incident Start: 12 September 2021 23:49

Incident End: 13 September 2021 14:15

Duration: 14 hours, 26 minutes

Affected Services and Features:

  • Google Voice : Inbound SMS messages

Regions/Zones: US

Description:

Starting at 12 September 2021 23:49, Google Voice experienced an issue with receiving some SMS messages for a duration of 14 hours, 26 minutes. From preliminary analysis, the root cause was an issue with one of our partners that caused failures with forwarding SMS traffic to Google. The delivery rates returned to normal on 13 September 2021, 14:15 after our partner fully resolved the issue.

Customer Impact:

  • Google Voice - Up to 20% of incoming SMS messages in the US had issues with delivery

Additional details:

  • Google is continuing to work with our partner to get a complete root cause analysis of the issue.
Sep 14, 2021 4:10 PM UTC The problem with Google Voice has been resolved. After further investigation, we believe the issue existed outside of Google's infrastructure. No further updates will be added to this dashboard.

Users should no longer experience messages being delayed. Our partner has resolved the issue.
Sep 13, 2021 10:04 PM UTC The problem with Google Voice should be resolved for the vast majority of affected users. We will continue to work towards restoring service for the remaining affected users, but no further updates will be added to this dashboard.

Users should no longer experience messages being delayed. We believe that our partner has resolved the issue.
Sep 13, 2021 9:44 PM UTC We are continuing to investigate this issue. We will provide an update by Sep 13, 2021, 10:45 PM UTC detailing when we expect to resolve the problem.

U.S. based users are able to access Google Voice, but users may experience delays in receiving SMS messages. We are working with our partner to resolve this known issue.
Sep 13, 2021 8:44 PM UTC We are continuing to investigate this issue. We will provide an update by Sep 13, 2021, 9:45 PM UTC detailing when we expect to resolve the problem.

U.S. based users are able to access Google Voice, but users may experience delays in receiving SMS messages. We are working with our partner to resolve this known issue.
Sep 13, 2021 7:53 PM UTC We are continuing to investigate this issue. We will provide an update by Sep 13, 2021, 8:45 PM UTC detailing when we expect to resolve the problem.

U.S. based users are able to access Google Voice, but users may experience delays in receiving SMS messages. We are working with our partner to resolve this known issue.
Sep 13, 2021 6:50 PM UTC We are continuing to investigate this issue. We will provide an update by Sep 13, 2021, 7:45 PM UTC detailing when we expect to resolve the problem.

U.S. based users are able to access Google Voice, but users may experience delays in receiving SMS messages. We are working with our partner to resolve this known issue.
Sep 13, 2021 5:51 PM UTC Our team is continuing to investigate this issue. We will provide an update by Sep 13, 2021, 6:45 PM UTC with more information about this problem. Thank you for your patience.

U.S. based users are able to access Google Voice, but users may experience delays in receiving SMS messages. We are working with our partner to resolve this issue.
Sep 13, 2021 4:47 PM UTC Our team is continuing to investigate this issue. We will provide an update by Sep 13, 2021, 5:45 PM UTC with more information about this problem. Thank you for your patience.

The affected users are able to access Google Voice, but users may experience delays in receiving SMS messages. We are working with our partners to resolve this issue.
Sep 13, 2021 4:16 PM UTC We are continuing to investigate this issue. We will provide an update by Sep 13, 2021, 5:15 PM UTC detailing when we expect to resolve the problem.

The affected users are able to access Google Voice, but users may experience delays in receiving SMS messages.
Sep 13, 2021 3:14 PM UTC Our team is continuing to investigate this issue. We will provide an update by Sep 13, 2021, 4:00 PM UTC with more information about this problem. Thank you for your patience.

The affected users are able to access Google Voice, but may experience delays in receiving SMS messages.
Sep 13, 2021 2:17 PM UTC We're investigating reports of an issue with Google Voice. We will provide more information shortly.

The affected users are able to access Google Voice, but may experience delays in receiving SMS messages.