USDA Applications Upgraded to Support the Use of Modern Browsers!

USDA Rural Development sent this bulletin at 08/14/2020 04:00 PM EDT

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USDA Rural Development - Together, America Prospers

SFH Guaranteed Servicing

August 14, 2020

USDA Applications Upgraded to Support the Use of Modern Browsers!

Effective August 14, 2020, USDA, Rural Development upgraded the following applications so that they are compatible with modern browsers such as Chrome, Firefox, and Edge. Applications should continue to work with Internet Explorer 11 (IE 11).

Electronic Status Reporting (ESR)

Electronic Status Reporting Corrections

Guaranteed Annual Fee

Loss Claim Administration

Guaranteed Underwriting System (GUS)

Lender Loan Closing

ID Cross Reference

Application Authorization

Lender PAD Account Maintenance

Pop-Up blockers must be turned off or configured to allow pop-ups for proper functionality. This is particularly important when completing a Final submission in GUS.

The display and printing of forms works differently in the modern browsers and will require the user to download the form first. The display and printing of forms still work best using IE 11. See the Printing GUS Forms job aid.

For additional information, available training and user guides, please visit our national office SharePoint site or the USDA LINC Training and Resource Library.

Help Resources

Policy Questions

Customer Service Center

Phone: 866-550-5887

Single Family Housing Guaranteed Loan Division

Phone: 202-720-1452

USDA ITS Service Desk Support Center

For e-Authentication assistance

Email: eAuthHelpDesk@ftc.usda.gov

Phone: 800-457-3642, option 1 (USDA e-Authentication Issues)

Rural Development Help Desk

For GUS system, outage or functionality assistance

Email: RD.HD@STL.USDA.GOV

Phone: 800-457-3642, option 2 (USDA Applications); then option 2 (Rural Development)

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