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Roundcube refuses to authenticate my user names, even with correct passwords. #2858

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rcubetrac opened this issue May 22, 2010 · 14 comments
Closed

Roundcube refuses to authenticate my user names, even with correct passwords. #2858

rcubetrac opened this issue May 22, 2010 · 14 comments
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bug C: Core functionality worksforme
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later

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@rcubetrac
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Reported by gumbomasta on 22 May 2010 05:05 UTC as Trac ticket #1486749

Roundcube was working fine last week, but this week it wouldn't let me log in. I've reset the PWs and logged in to my email accounts successfully through other clients (Thunderbird, Mail2Web) and reinstalled Roundcube several times, creating new databases in the process. I've used both the .4 and .3.1 verions, but it absolutely refuses to authenticate me.

Auto_create_user is enabled in the configuration.

I even asked tech support for my web host provider to look into it but they were stumped and told me to contact you.

Here is the message I've been getting:

[23:59:00 -0500](21-May-2010): IMAP Error: Authentication for cosmod@cosmod.net failed (LOGIN): "a001 NO [Authentication failed." in /home/cosmodm1/public_html/cosmod.net/roundcube/program/include/rcube_imap.php on line 141 (POST /roundcube/?_task=&_action=login)
[21-May-2010 23:59:06 -0500](AUTHENTICATIONFAILED]): IMAP Error: Authentication for greg@cosmod.net failed (LOGIN): "a001 NO [Authentication failed." in /home/cosmodm1/public_html/cosmod.net/roundcube/program/include/rcube_imap.php on line 141 (POST /roundcube/?_task=&_action=login)
[21-May-2010 23:59:15 -0500](AUTHENTICATIONFAILED]): IMAP Error: Authentication for soundbank@cosmod.net failed (LOGIN): "a001 NO [AUTHENTICATIONFAILED] Authentication failed." in /home/cosmodm1/public_html/cosmod.net/roundcube/program/include/rcube_imap.php on line 141 (POST /roundcube/?_task=&_action=login)

Keywords: authenitcation
Migrated-From: http://trac.roundcube.net/ticket/1486749
@rcubetrac
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Milestone changed by gumbomasta on 22 May 2010 05:07 UTC

=> later

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Comment by @alecpl on 22 May 2010 06:48 UTC

Enable imap_debug and attach logs/imap file here.

@rcubetrac
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Comment by @alecpl on 22 May 2010 18:53 UTC

I don't think it is Roundcube issue, but what do you have in default_host and default_port? Try to use TLS/SSL.

@rcubetrac
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Status changed by @alecpl on 22 May 2010 18:53 UTC

new => closed

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Comment by gumbomasta on 23 May 2010 14:35 UTC

How is this working for you? I still can't login. Try: test@cosmodnet pw: test. Denied.

My default host is mail.cosmodmusic.com and my port is 143. Adding the TLS/SSL prefixes didn't change the fact that I still can't login. How did you do it?

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Status changed by gumbomasta on 23 May 2010 14:35 UTC

closed => reopened

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Comment by gumbomasta on 23 May 2010 14:35 UTC

test@cosmod.net

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Comment by gumbomasta on 23 May 2010 15:20 UTC

I re-installed RC on another part of my server and got this error message:

Warning: ini_set() [function.ini-set]: A session is active. You cannot change the session module's ini settings at this time in /home/cosmodm1/public_html/roundcube/program/include/rcmail.php on line 499

What does this mean?

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Comment by dziobak on 23 May 2010 16:27 UTC

you have something wrong in your main config file in RC. start with removing every "cosmod.net"

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Comment by gumbomasta on 23 May 2010 16:34 UTC

there is no 'cosmod.net' anywhere in my file. My mail server is mail.cosmodmusic.com, or at least that's what works when I use Thunderbird, and what my host, Justhost, has told me is the appropriate web-mail address.

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Comment by @alecpl on 23 May 2010 16:39 UTC

C: a001 LOGIN "cosmod@cosmod.net" "Bassment"
S: a001 NO [AUTHENTICATIONFAILED] Authentication failed.

This is a server response. So, connection is established, Roundcube sends correct LOGIN command, but your server says NO. That's way I'm saying "works for me".

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Status changed by @alecpl on 23 May 2010 16:39 UTC

reopened => closed

@rcubetrac rcubetrac added this to the later milestone Mar 20, 2016
@marloostudio
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I'm getting same problem, after migration of Cpanel from our old server to new Centos 6, our client with SSL can't login at their subdomain of: https://webmail.*****.net

after login the page goes to blank page with 500 error. the following is the log and i'm sure i have the right user and pass..

[2016-10-28 23:40:41 -0700] info [cpsrvd] 72.137.211.9 - ali@_.net "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
[2016-10-28 23:41:41 -0700] info [cpsrvd] 72.137.211.9 - ali@__.net "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
[2016-10-28 23:41:47 -0700] info [cpsrvd] 72.137.211.9 - ali@__.net"POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
[2016-10-28 23:42:11 -0700] info [cpsrvd] 72.137.211.9 - ali@_**.net "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect

@amotl
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amotl commented Nov 8, 2019

We are currently seeing the same behavior on our installation of Roundcube.

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