Killeen Mall

I love this mall! The security people were so friendly and everyone smiled at me! I got so many things with my friends, I even got my nails done!
My little sister LOVED the play place!

I will never take my family, my children, or our paychecks to the Killeen Mall again! It doesn't matter when you go, dopeheads are all around and the smell lingers throughout. The food court smells like weed and urine and all the decent places to eat are long gone. There are patrons walking around with weed vape pens so your kids get to smell that aroma everywhere. Security walks right next to them but allows indoor marijuana use apparently. All around a grungy place with little selection. The employees far outnumber the patrons, and it's become a place to stay away from. Sad to see it fall this low. 20 years ago, it was the place to be. Yikes!

Go here occasionally to grab shoes, it reminds me of Highland Mall towards the end. Usually my trips are brief and I'm in and out but there are def a few stores to be sure to hit in here.

I went to get a pedicure and this guy had an attitude and really the 38$ I paid... wasn't worth it. No massage no rock's nothing!! I asked for a DELUXE PEDICURE and got basically a regular pedicure and paid 13$ more!!! Never will I EVER come back!!

Im from out of town but i thought it was a nice little mall to chill in!! Had all my favorite stores and idk why but i was obsessed with the fact that it had carpet in there

Killeen Mall used to be my hangout spot on the weekend and for me, it has changed a lot since the 90's. I wish they would remodel this place or attempt to create another mall. This place has always been one story and small. This mall will never compare to malls in big cities which is ok since Killeen isn't Austin, Dallas or Houston. I just wish they would give this place a make over. The area is not visually attractive. With the convenience of online shopping, I am curious if enough money is pumped into this place to afford a renovation.

This is one of the main shopping areas in Killeen along with the shops they created in Harker Heights. The mall also employs a lot of people living in Killeen. So that's a plus. They recently added a H&M store here. I like that they have Pandora and Earthbound Trading Company. Gap is no longer here. They don't have Aldo, Banana Republic or Express here. Dillard's and Sears are still here.

I miss some of the stores and restaurants that used to be in here. This place just brings back so many memories. Especially Tilt (no longer here) where I used to play Street Fighter for hours. Lol

Renovated and spacious - typical variety of stores but liked that it is very clean and with a lot of space

The mall is fine to me in every way. THIS REVIEW IS MAINLY FOR CHARLOTTE RUSSE.

1. Dressing rooms are closed (understandable with Covid-19)
2. No returns allowed
3. Exchange policy expires after 14 days (ridiculous considering not everyone knows their exact size)
4. Poor customer service (they don't smile, don't greet, & definitely don't care to accommodate)

They let customers leave crying & feeling even more insecure than when they arrived. Poor poor poor customer service.

Most people are surprised there is a mall in this area. Based on that expectation, this mall is pretty good.

Pros
Versatility. The combination of shopping options here is good. A little of the more expensive, and some bargain buyer options too. Also quite a bit of shopping for men rather than the typical mall catered specifically to women.
Parking is always easy
Food court is decent. Not the best I've experienced, but has some variety
Workers here have been nice to me
The place doesn't look too run down
Sears JCPenny Dillard's and Burlington offer decent larger department store style options
Love the children's play area
Long story short, there would be a lot less options if this mall wasn't here

Cons
Obviously this place could be made over, it could have better stores and shops; but realistically, I've been to MANY areas with more people and traffic, that do not have a mall or have a much smaller mini mall.

From my experience, this mall is honestly big for this area.

This place is a really sad excuse for a mall but hey, what else do you expect in this area? It's a really popular place amongst teenagers because there really is nothing else to do in Killeen. That being said, expect to see teenagers trying to act hard to impress their friends throughout the mall.

Their choice in stores are getting better though - I have to give them credit for that. They added an H&M a while ago and that has already proved to be a big improvement in comparison to all the stores they used to have. I feel like if they switched out the older stores that no one shops at anymore and got newer, more popular ones (such as a Forever21), this mall would have more sales as opposed to just being a place to walk around and kill time.

The interior of this building has not changed since I've been visiting in 2005 which is really sad to say. Could use a huge upgrade - or even just get rid of the carpet that's in some places in the mall and stick with all tile?

As much as I dislike it, I do stop here whenever I visit home because it really is the only thing to do in this area so you can't hate it forever.