With Included Health, you can get access to a directory of local providers, get help with a second opinion, or get help figuring out a medical bill. If you’re enrolled in the Premier, Contribution, Saver, any Local Plan, or the PPO plan, here’s how:
- If your plan administrator is UMR, go to IncludedHealth.com/Walmart or call 855-870-9177.
- If you work in NW Arkansas, Austin, Dallas, Houston, San Antonio, central FL, south FL, northeast FL, Chicago metro, Tulsa, or Oklahoma City, go to IncludedHealth.com/Walmart or call 866-823-3790 (BlueAdvantage) or 800-525-6257 (Aetna).
- If you work in Arizona and you’re enrolled in the Banner Local Plan, go to IncludedHealth.com/Walmart or call 855-548-2387.
- Everywhere else, go to IncludedHealth.com/Walmart to find doctors and download a convenient mobile app, or call 800-941-1384.
If you’re enrolled in any HMO plan, you’ll find contact information at the bottom of this page.
Our four medical plan administrators keep our plans running smoothly nationwide, and their health care advisors can help you with medical claims, and pre-authorization for some services, including the Centers of Excellence program. Your plan administrator is based on your location. You’ll find it on the back of your plan ID card.
Premier, Contribution, Saver, PPO plans:
Most states
- Aetna:
- Chicago Metro and south Florida: 800-525-6257
- Arizona, Illinois, Missouri, Tennessee, and Virginia: 833-554-1544
- Everywhere else: 855-548-2387
Monday–Friday, 6 a.m.–10 p.m.; Saturday, 6 a.m.–3 p.m. Central - BlueAdvantage Administrators of Arkansas: 866-823-3790Monday–Friday, 7:30 a.m.–6 p.m. Central
- UMR: 855-870-9177
Local Plans
- Aetna (Banner Local Plan): 855-548-2387
- Mercy Arkansas Local Plan: 800-804-1289
HMO plans
To find a doctor or get help with claims, contact your plan directly.
Geisinger plans
• GeisingerHealthPlan.com
• 844-863-6850
Health Net plans
• HealthNet.com
• 800-722-5342
HMSA Hawaii
• HMSA.com
• 808-948-6111
Kaiser of California
• kp.org
• 800-464-4000 (English)
• 800-788-0616 (Spanish)
Kaiser of Colorado
• kp.org
• Denver metro: 303-338-3800
• Other areas: 800-632-9700
Kaiser of Georgia
• kp.org
• Atlanta metro: 404-261-2590
• Other areas: 888-865-5813
Kaiser of Hawaii
• kp.org
• 800-966-5955
Kaiser of the Mid-Atlantic
• kp.org
• 855-249-5018
Kaiser of Oregon
• kp.org
• Portland area: 503-813-2000
• Other areas: 800-813-2000
Kaiser of Washington
• kp.org
• 888-901-4636
Talk to the experts
From our in-house People Services team to the benefits experts who help run our plans, you’ll find answers to your questions here.
| For questions about: | Contact: |
| Accident and critical illness insurance | Allstate Benefits: 800-514-9525 |
| Centers of Excellence | Contigo Health: 877-230-7037 (hip & knee replacement, spine surgery, weight loss surgery) HealthSCOPE Benefits: 479-621-2830 or 479-804-1289 (cancer, heart surgery, and transplants) |
| Dental plan | Delta Dental: 800-462-5410 |
| Virtual digestive health support | One.walmart.com/GIThrive |
| Virtual physical therapy | One.walmart.com/OmadaHealth |
| Eligibility, enrollment, and benefits help | People Services: 800-421-1362 |
| Finding a network provider | Included Health: 800-941-1384 (For PPO, contact plan administrator) |
| HealthCompare | HealthCompare: 877-260-1824 |
| Health Savings Account (HSA) | HealthEquity: 866-296-2860 |
| Geisinger HMO | 844-863-6850 |
| HealthNet HMO | 800-722-5342 |
| HMSA HMO (Hawaii) | 808-948-6111 |
| Kaiser of California | 800-464-4000 (English) 800-788-0616 (Spanish) |
| Kaiser of Colorado | 303-338-3800 (Denver area) 800-632-9700 (other areas) |
| Kaiser of Georgia | 404-261-2590 (Atlanta area) 888-865-5813 (other areas) |
| Kaiser of Hawaii | 800-966-5955 |
| Kaiser of the Mid-Atlantic | 855-249-5018 |
| Kaiser of Oregon | 503-813-2000 (Portland area) 800-813-2000 (other areas) |
| Kaiser Foundation Health Plan of Washington | 888-901-4636 |
| Life, accidental death and dismemberment, and business travel accident insurance | Prudential: 877-740-2116 |
| Long-term disability plan, truck driver long-term disability plan | Lincoln: 877-353-6404 |
| Pharmacy benefits | OptumRx: 844-705-7493 |
| My Mental Health Resources, provided by Lyra | Lyra: 800-825-3555 (24/7) |
| Short-term disability plan | Sedgwick: 800-492-5678 |
| Vision plan | VSP: 866-240-8390 |
| Walmart 401(k) Plan | Merrill: 888-968-4015 |
Need help?
See the 2024 Associate Benefits Book for more information about your benefits and eligibility. It will control over any conflicting information on this page.
