Asia Doyle
I can never get in contact with my friend. He is fully cleared for communication, and I can always find his info, but when I go to email him, I can never add his info. The app keeps telling me to 'add inmate'. Even after I've done so several times. This app is a good idea, but this is ridiculous. Thereare WAY too many bugs in this thing. I cant send him money, contact him, nothing. This app is worthless.
18 people found this review helpful
A Nieves
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I'm not getting notifications for any emails. I have to check my personal email to know one came in and can't always do that. The new email icon in the app isn't working either. All the pics and videos sent are blurry, even if I send clear ones from my library rather than taking them through the app. Smh. This company needs to get it together. I emailed jpay with no success.
30 people found this review helpful
Robert Vecchio
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This app is total garbage, unfortunately, they have a state granted monopoly on communication with inmates, so there's no choice but to deal with it, even though very little of it actually works. Can't send money, messages get deleted any time your phone locks, no way to buy stamps for yourself, etc... but the worst part is the "customer service". After the new update it asks me if I want to enable biometrics every time I login, nothing works...
161 people found this review helpful