Granite State CU's members enjoy a variety of financial products and services that reach beyond savings, such as local mortgage servicing, home equity, consumer loans, free consumer checking with instant debit card or custom cards to order, complete business services and an on-site personal financial advisor as part of Granite's Retirement & Investment Services.... show more
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Granite State Credit Union Reviews
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31%
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23%
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8%
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3.5
13 reviews
13 reviews
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Granite State Credit Union
John kannady @jjkrha
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1 Star Rating
Customer Service is inept over the phone, and their best work is playing dumb by refusing to answer the question asked or answering in a manner that frustrates intentionally and seemingly happily
This is my 2nd car loan with Granite State and I could not be happier. I got a faster response, a lower interest rate, and they made the purchase go soooo much easier. Granite State Credit Union is now my "go to" lending source. Thank you GSCU!
I refinanced two vehicles with Granite State Credit Union. After closing, I never received any correspondence from them regarding the monthly payment information or how to enroll in online banking until I got a call saying my payment was late. This person informed me that they don't send statements and that I could sign up for online banking. She couldn't provide me with the proper information to sign up for online banking but said it would be sent in the mail. It never came. I did finally reach someone who gave me my member number which is needed to enroll in online banking. When I enter this information it says the account can't be validated and to call customer support. When I do that, the person walks me through the sign up process, i read the error message and then they say a special person will call me back which can fix it but I never get that call or someone calls me to go through the normal enrollment process which never works. It has now been a month and half and about a dozen phone calls and it is still not resolved. I have been sending checks to them blindly, hoping that it is being credited to the proper account but I have no way of knowing since they don't send statements and can't give me online access. The interest rates may be low but paying a little extra is worth not having to deal with these clowns.
I would highly recommend Granite State Credit Union. The only issue I have with them are the limited physical locations, however their online banking system is so convenient that it is rarely a problem. The staff is always pleasant and helpful, there are never long lines, and everyone is very attentive to your needs.
They have a great kiosk system in the lobby so that just by answering a few questions, the right person will actually come right over to the waiting area and get you.
In addition, they offer several promotional programs, like skipping payments during the summer months! It's great.
Their online system works well and I never seem to experience any problems when I log on. It's easy to make online payments, transfer money and have questions answered promptly.
I also like the fact that they are very involved with the local community.
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Granite State Credit Union
Meranda @scottskm
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4 Star Rating
The people who work at the Candia and Derry are the best that we have dealt with. We have been banking with GSCU for over 3 years and the very few times that I have had to call with a question or problem, they have been friendly and have had my problems dealt with quickly. I have both called and dealt with them in person. Their UChoose rewards when you use your card in store or online and have it charged as credit is awesome. I have not cashed in my rewards, but I am planning an awesome date with the hubby. Also, the nonlinear banking site is great! You can scan checks at home and have deposited into you account. That is a great feature when you are a stay-at-home mom with 4 kids!
My husband and I have been members of Granite State Credit Union for almost four years now. They were recommended to us by a family member and so far I am completely satisfied with them. Their customer service is excellent and the people working at the branch I use are very helpful and always very friendly. They know us by name when we go in and they always are eager to answer any questions we have. I have never had a problem that they couldn't resolve quickly and easily. We have checking and savings accounts at this branch and they also were very helpful for us in getting our first mortgage. They worked closely with us and helped us to choose the best options for our situation. It is obvious to me that they really care about their customers and their needs. I would recommend this credit union to anyone looking for a place to do their banking.
I have been a member with Granite State Credit Union for about 4 years now. I absolutely love them. I have a free checking and savings account because I get direct deposit. Members without direct deposit pay $3 a month to have an account with them. If I ever have an issue, question or concern it takes one phone call or one visit to the branch and they help me every time. The customer service representatives are always extremely pleasant to deal with. Whenever I hear people talking about looking for a bank or credit union I always recommend them. The only negative thing I would have to say is there are not many locations around. If I need to go to an ATM I can go to any credit union and use their ATM for free.
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Granite State Credit Union
Josh St Jean @josh_stjean_58
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4 Star Rating
I'm happy to bank with Granite State Credit Union. I've held an account with them for just about 5 years. They've always been very helpful over the phone and in person. One of their strong points is that if I lose my debit card I can go into anyone of their branches and they will print me a new card within 5 minutes. They have lower overdraft fees, no minimum balance requirement and no monthly fees with direct deposit. The only downfall is that they do not have enough locations. Overall, GSCU is highly recommended for anyone in search of a new credit union.
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Granite State Credit Union Offers
Business Services
Car Loans
Checking
Home Equity
Investments
Mortgages
Personal Loans
Savings
CDs
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