18 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Monique Renee R
1 star02/01/2024
Was a loyal, paying customer for 5 years. We had an automatic, monthly charge, payment plan of approximately $** set up on our *********** The ********** was charged, fraudulently by another organization (not Petline) so we were forced to cancel this card and wait for a new one to arrive. In the meantime, I set to changing all passwords and reassigning the new card number to any automatic withdrawal accounts we had. However, I admit that I overlooked Petline and missed a payment for 1 month. I did not receive an email, or phone call. I did, however, receive a threatening letter in the mail indicating that if I did not pay the fee, they would refer my account to a collections agency. Of course, I phoned immediately to pay the bill, but was subsequently rudely informed "this is your responsibility". For an innocent mistake, this was harsh treatment to a loyal, extended customer. Extremely poor customer service. **** ** **** ******* *** *** ********** **** ********* *****Review from Andréa F
1 star21/11/2023
**** ** * **** ******** ***** ** ** ***** ****** they take weeks to return claims, and on two claims made $0 refunded each time. They come up with a different reason every time "unfortunately your policy doesn't cover this treatment" when it's a basic exam. And when you call them, they don't answer. They take your money and never ****** to give it back. *****Review from Anastasiia S
1 star22/09/2023
***** ********* ******* ***** * ******** ********* ** **** **** **** ******* **** ***** ******** *** We spent 1 month trying to receive the claim approval and amy money reimbursement and we failed. No service, no respect. Going to court.Review from Michael C
1 star03/05/2023
Horrible Customer service. Notified them of cancellation and they still charged me for the next month. When I refused to pay, they sent me to collections. ****** ** **** ******* *** ***** ***********Review from Hasan D
1 star26/04/2023
*** ** dog **** *** *** *** ******* ****** **** ** *** ** ***** *** ******** **** ** ***** had major complication needs c section petline doesnt cover that emergency service . ***** **** will cancel *** **** **** ***** ***** *** ** **** **** ******* ***********Review from Cece M
1 star17/04/2023
This company ** * ****** took payment from my account even though the policy is apparently closed!!! Horrible, horrible customer service!!! *** ****** **** **** **** **** ********* ********Review from cody C
1 star07/04/2023
We had Petline for two years without one claim ever made. I then called to cancel after finding a better insurance through my Vet. They said it was cancelled and paid to date. I now have received a collection notice for $******* **** * ***** ** ***** *** ****. Even after you cancel they will send you more bills to the point I had to cancel my credit card. **** ** ******* ** * ****** ** *** ****** ******
Petline Insurance Company Response
18/04/2023
The customer was contacted, and resolution has been reached.Review from Antoine Z
1 star25/11/2022
* ********* ****** ** ****** ** *** ******* they only collect payments & they never provide any service nor pay claims, they built a long list of exceptions based on a preliminary vet report that was inaccurate and demanded expensive tests to revert back the exceptions. Unclear policies, and very arrogant customer service, ********* ** ** ** ** ****** **** ******** *** ****** * **** ******* ** *** ********** ** ******** ****** *** *** ******* ** ******* ********Review from Kate K
1 star24/06/2022
****************************** I paid monthly and never could get into the software to review my account. When I cancelled the service, instead of sending an invoice for any outstanding amounts owed they sent it to a collections agency. This is the absolutely worst company to deal with.Review from Nicolas P
1 star23/06/2022
********************************************* They told me a got a 4000$ in my plan for the teeth of my cat, then accept to pay only 600$
This was not the deal, ************************
The first employee told me that he can't check anything ************************** then the second employee told me everything is good and I'm available to receive all the money, They keep 3400$ of the money.. ***********************
Customer Review Rating
Average of 18 Customer Reviews
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