Administration > Support Scripts

Use the Support Scripts page to run scripts as requested by a member of the Google Enterprise Technical Support team to obtain diagnostic information. You might be asked to run a pre-defined script or a new script that will be provided to you in the Support case or by using a link. The output of the script is encrypted and can then be shared with the Support team.

Running Support Scripts

To run a pre-defined script:

1. Log in to the Admin Console.
2. Click Administration > Support Scripts.
3. Select the Run a pre-defined script radio button.
4. Use the pull-down menu to select the option requested by Support Engineer.
5. Click Run support script. The page refreshes and shows that the script is running. When the script finishes, the Admin Console displays a download button.
6. Click Download results from previous run.
7. Save the report to the local computer.
8. Send the report to Enterprise Technical Support.

To run a custom support script:

1. Log in to the Admin Console.
2. Click Administration > Support Scripts.
3. Either select Upload a custom script, click Browse, and navigate to the script provided by Enterprise Technical Support, or perform the following steps:
   1. Select the Custom support script radio button.
   2. On the local computer, open the script provided by Enterprise Technical Support.
   3. Copy the script.
   4. Paste the script into the text field on the Admin Console.
4. Click Run support script. The page refreshes and shows that the script is running. When the script finishes, the Admin Console displays a download button.
5. Click Download results from previous run.
6. Save the resulting report to the local computer.
7. Send the report to Enterprise Technical Support.